EP206: Shep Hyken - How To Create Passionate Customer Evangelists For Your Company

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Show appreciation, get feedback, act on it, and improve the process.

According to our returning guest, that's what creates terrific customer service.

Shep Hyken is a customer service and experience expert, keynote speaker, and New York Times bestselling author.

With his new book, The Cult of the Customer, he concentrates on developing a corporate culture that is so focused on taking care of employees and customers that creates people who go out of their way to tell the world just how great you and your company are.

During this interview, you’ll discover…

  • The 5 cults and 5 phases of the customer

  • The advantages of loving what you do

  • The importance of finding love and expressing it

To learn more about Shep, visit here.

To buy his new book, The Cult of the Customer, go here.

To listen to Shep’s previous Thought Leader Revolution podcast episode, here’s the link.

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